1. Please create an online portal. You will have access to all of your pet's records and proof of vaccines here. We are 100% paperless!
2. Blood Work: Pre-anesthetic blood work is required for ALL patients 7 years of age and older. This also applies to any animal that the doctor has deemed necessary in order to continue with surgery. NO EXCEPTIONS! Additionally, you may request blood work for your pet even though it is not required! (Bloodwork is typically done at the Dental Consultation if needed and lasts for 60 days) Please contact us for pricing.
3. Deposits: Your $45.00 will be applied to your final balance. Should you need to reschedule, your deposit will travel to the new date AS LONG AS you request to reschedule your appointment 3 days (72 hours) PRIOR to the scheduled appointment. (This means by 8:00am, 3 days (72 hours) PRIOR) A deposit link will be sent to you via email upon confirmation of appointment or you may pay your deposit via your online account. These links only last for 24 hours. Appointments are not considered secured until a deposit is on file. This means, in the event there is an increase in the need for an appointment, all appointments without a deposit on file will and can be removed from the calendar before 72 hours prior to scheduled appointment. Should you need to cancel, a refund will be issued less the $3.00 transaction fee. Remember, appointments canceled less than 72 hours in advance will result in a forfeit of your deposit. NOTE: You may receive a notice to secure your appointment sooner than 72 hours in advance. This is due to our growing cancelation list. There is a high demand for female appointments.
4. Vaccines: We recommend all animals be current on their core vaccines and testing. Core vaccines for a dogs is Rabies, Distemper, & Bordetella. We recommend a current Lepto vaccine as well. Core vaccines for a cat is Rabies & Distemper. We recommend a current Leukemia vaccine depending on the cats lifestyle.
5. Current Vaccines: IF YOUR PET IS CURRENT ON THEIR ANNUAL VACCINES PLEASE SEND IN PROOF NO LATER THAN 72 HOURS PRIOR TO THEIR APPOINTMENT. Your pet's Rabies tag will not be accepted as proof. If your pet does not have a current Rabies vaccine, and is 3 months or older, one will be given at the time of visit. We recommend all pets be current on their core vaccines and testing.
6. An injection of Cerenia will be administered to all brachycephalic (short nosed) breeds 1-hour prior to surgery. Cerenia is an anti-nausea medication used to decrease motion sickness and vomiting in dogs. Vomiting during surgery could result in a life-threatening emergency. You may also request this injection if your pet is not Brachy! Cost depends on weight.
7. Drop Off: 8:00am - (A $15 late fee will apply for all animals dropped of 15 minutes or more past the scheduled drop off time)
8. Pick Up: (A $25 late fee will apply for all animals picked up 15 minutes or more past the scheduled pick up time). PICK UP CAN BE AS EARLY AS 2:00PM AND AS LATE AS 4:00PM. YOUR PICK UP TIME WILL BE BASED ON THE SURGERY LOAD FOR THE DAY. THERE IS A CHANCE WE MAY PUSH PICK UP TO A LATER TIME. WE ASK THAT YOU MAKE YOURSELF AVAILABLE FROM 2:00PM - 5:00PM THE DAY OF YOUR PET'S SURGERY. A 15 MINUTE GRACE PERIOD FROM YOUR GIVEN PICK UP TIME WILL BE HONORED. OTHERWISE, LATE FEES WILL APPLY.
9. Pricing for affordable care varies amongst our clients wants and needs. Please contact us to review your specific needs.
